This page explains how Velmont Watches handles refunds once a returned item reaches us, how long the process usually takes, and what you can do if something feels off. For details on how to actually send a return, see our Return Policy first.
All amounts referenced here are in GBP (£).
At this time, we currently accept and process orders within the United Kingdom only. If we begin serving customers internationally in the future, this policy will be updated accordingly.
How the Refund Process Works
Once your returned watch arrives at our facility, our team carefully inspects it to confirm it meets the conditions required for a refund, including being unworn and returned with its original packaging, box, and papers.
After that inspection is complete, we will email you to confirm whether your refund has been approved or, in less common cases, declined, along with the reasoning behind that decision.
Approved refunds are always issued back to the exact payment method used for the original order. We are not able to redirect a refund to a different card, account, or payment method.
How Long It Takes
Once we have received and inspected your return, approved refunds are typically processed within 10 business days.
Keep in mind that even after we issue the refund on our end, your bank or payment provider may need a little additional time before the funds actually appear in your account.
If Your Refund Is Taking Longer Than Expected
A few things worth checking first:
- Your bank statement or payment account directly
- With your payment provider about their internal processing times
- With your bank, since some institutions are slower than others at posting refunds
Still no luck after that? Email us at support@velmontwatches.store and we will help track it down.
Refused or Undeliverable Orders
If a delivery is refused for reasons unrelated to damage, our error, or a courier mistake, we may deduct the original shipping charge and any return fees from your refund.
Refunds for Damaged or Incorrect Items
No deductions apply if your refund relates to a watch that arrived damaged, faulty, or was the wrong item. We will also aim to process these refunds as quickly as possible once the item is back with us. See our Return Policy for how to report an issue like this.
Sale Items
As set out in our Return Policy, watches purchased on sale are final sale and not eligible for a refund unless the item is faulty, damaged, or incorrect.
Partial Refunds
In some cases, only part of your refund may be issued, typically when a returned watch shows minor signs of wear that affect its resale value without fully disqualifying the return. We will explain the reasoning clearly in your refund confirmation email.
Refunds Involving Discount Codes
If your order used a discount code or promotional offer, your refund will reflect the amount actually paid after that discount, not the original full price.
Refund Confirmation
Once processed, you will receive a confirmation email showing the amount refunded, the payment method it was issued to, and the date, so you have a clear record for reference.
Questions About a Refund
Business Name: Velmont Watches
Email: support@velmontwatches.store
Phone: +44 7400 958308
Business Address: 138 Woodland Way, Winchmore Hill, London, N21 3PU
Customer Support Hours: Monday to Friday, 9:00 AM to 5:00 PM
Time Zone: GMT+00:00 (Greenwich Mean Time)
Live Chat: Available 24/7
You can also reach us through our Contact Us page.