This page covers how orders from Velmont Watches are processed and delivered, along with costs, timing, tracking, and what happens if something needs sorting out.
All prices on this page are shown in GBP (£).
Where We Deliver
At the moment, we only deliver within the United Kingdom. We are a growing business, and shipping to other countries is something we may introduce later. If we do, this policy will be updated to reflect that.
Not sure if we cover your area? Get in touch through our Contact Us page before ordering.
Shipping Cost
We charge a single flat rate on every order.
£16.90, shown clearly at checkout before payment.
Order Cut Off
Orders placed before 3:00 PM UK time on a working day usually begin processing that same day. Orders placed later, or over the weekend and on bank holidays, move to the next working day.
Processing Time
Once payment is confirmed, our team typically needs 1 to 2 working days to check, package, and prepare your watch for dispatch.
During busier periods, such as sales or the run up to Christmas, this can occasionally take a little longer.
Delivery Timeframe
After dispatch, most orders arrive within 2 to 4 working days.
Combining processing and delivery, most customers receive their order within 3 to 6 working days of placing it. These figures are estimates rather than guarantees.
What Counts as a Working Day
Working days run Monday to Friday, excluding UK bank holidays and any days our courier partners are closed.
Couriers We Use
Depending on your location, orders may be delivered by:
- Royal Mail
- DPD
- Evri
We select whichever courier best suits your delivery address.
Tracking
Every order includes tracking, sent by email within 24 to 48 hours of dispatch. You can also check progress through our Track Your Order page.
Changing or Cancelling an Order
Contact us as soon as possible if you need to change or cancel an order. We can usually help before fulfillment begins, but once your order has been handed to the courier, changes are no longer possible.
For returns after delivery, see our Return Policy and Refund Policy.
Address Accuracy
Please double check your delivery address, including house number, street, town, and postcode, before checking out. If a parcel is returned to us due to an incorrect address, an extra fee may apply to resend it.
Delivered but Missing
If tracking shows your order as delivered but you cannot find it, check around your property or with neighbours first, since couriers sometimes mark parcels early. Still missing after 24 hours? Contact us and we will investigate with the courier.
Delays
Weather, high order volumes, and courier disruptions can occasionally cause delays outside our control. We will keep you updated if we become aware of any.
Lost Parcels
If your order seems lost in transit, let us know and we will open an investigation with the courier. A resolution will follow once that concludes, in line with our Return Policy and Refund Policy.
Damaged on Arrival
Contact us within 48 hours of delivery with your order number, a couple of photos, and a short description if your watch arrives damaged.
Busy Periods
During major sales or holidays, order volumes rise across the industry, which can add extra time to processing and delivery. Ordering a little early during these periods is always worthwhile.
Get in Touch
Business Name: Velmont Watches
Email: support@velmontwatches.store
Phone: +44 7400 958308
Business Address: 138 Woodland Way, Winchmore Hill, London, N21 3PU
Customer Support Hours: Monday to Friday, 9:00 AM to 5:00 PM
Time Zone: GMT+00:00 (Greenwich Mean Time)
Live Chat: Available 24/7
Reach us anytime through our Contact Us page.