This Payment Policy explains how payments work when you shop with Velmont Watches, including which methods we accept, how transactions are verified, and what to expect around refunds. All prices are shown in GBP (£).
Payment Methods We Accept
- Visa
- Mastercard
- American Express
- Discover
- PayPal
Only the methods shown at checkout can be used to complete your order.
At this time, we currently accept and process payments for orders within the United Kingdom only. We may expand to serve customers internationally in the future, and if we do, this and any other relevant policies will be updated accordingly.
Keeping Payments Secure
We do not store your full card details ourselves. Payments are handled by trusted third party processors using industry standard security measures. No online system is entirely risk free, but we take reasonable steps to protect your information throughout checkout.
Order Verification
Some orders may be reviewed before dispatch, particularly if something looks unusual. This can involve confirming billing details, shipping address, or identity. If we are unable to verify an order, it may be delayed or cancelled.
Declined Payments
If a payment does not go through, your order will not proceed until a successful payment is received. This is usually due to bank holds, restrictions, or insufficient funds. Checking with your bank before retrying is often the quickest solution.
Refunds
Approved refunds are returned only to your original payment method. Processing typically takes 10 business days after we receive and inspect a return, though your bank may need a little longer to show it in your account. See our Return Policy and Refund Policy for full details.
Flagged Orders
We may pause, request more information on, or cancel an order that raises concerns during verification. This protects both our customers and our business from fraud.
Disputes and Chargebacks
If you spot an issue with a charge, please contact us directly first so we can resolve it. Raising a chargeback without reaching out to us can slow the process and may affect future orders.
Contact Us
Business Name: Velmont Watches
Email: support@velmontwatches.store
Phone: +44 7400 958308
Business Address: 138 Woodland Way, Winchmore Hill, London, N21 3PU
Customer Support Hours: Monday to Friday, 9:00 AM to 5:00 PM
Time Zone: GMT+00:00 (Greenwich Mean Time)
Live Chat: Available 24/7
See our FAQs, Privacy Policy, or Terms of Service for more, or reach us via Contact Us.