This policy sets out how Velmont Watches collects, uses, and protects your personal information when you visit or shop with us. It is written to comply with UK GDPR and the Data Protection Act 2018.
By using our site, you agree to how your data is handled as described below.
What We Collect
- Contact details, such as your name, email, phone number, and address
- Order details, including what you purchased and how you paid
- Payment information, handled by our third party processors and not stored on our own servers
- Technical data, such as your IP address, browser type, and how you use our site
- Any messages you send us through email, live chat, or our contact form
How We Use Your Data
We use your information to process and deliver orders, respond to enquiries, improve our website, prevent fraud, and send marketing communications where you have opted in. We also use it to meet our legal obligations, such as accounting requirements.
Our Legal Basis for Processing
Under UK GDPR, we rely on contract performance to fulfil your order, legitimate interests to improve our Services and prevent fraud, your consent for marketing, and legal obligations where relevant.
Cookies
Our site uses cookies to help it function properly and to understand how visitors browse and shop with us. You can disable cookies through your browser settings, though some features may not work as intended if you do.
How Your Data Is Shared
We never sell your personal information. We do share it with:
- Our web hosting provider, since our store runs on WordPress and WooCommerce
- Payment processors handling your transaction
- Courier partners delivering your order
- Other service providers who assist with tasks like email or customer support
- Authorities, where required by law
International Transfers
Some of our service providers may be based outside the UK. Where this applies, we take reasonable steps to ensure your data remains protected in line with UK data protection standards.
How Long We Keep Your Data
We retain personal information only as long as necessary for the purposes described here, including legal and accounting requirements, after which it is deleted or anonymised.
Your Rights
Under UK GDPR, you can request access to, correction of, or deletion of your data, object to certain processing, request a portable copy of your information, and opt out of marketing at any time. You can also complain to the Information Commissioner’s Office (ICO) if you believe your data has been mishandled.
Children’s Privacy
Our site is not intended for children under 13, and we do not knowingly collect their personal information.
Data Security
We use reasonable administrative and technical safeguards to protect your data, though no method of transmission online is ever completely secure.
Third Party Links
We are not responsible for the privacy practices of any external websites linked from our site.
Changes to This Policy
We may update this policy from time to time. Continued use of our site after changes means you accept the current version.
Contact Us
Business Name: Velmont Watches
Email: support@velmontwatches.store
Phone: +44 7400 958308
Business Address: 138 Woodland Way, Winchmore Hill, London, N21 3PU
Customer Support Hours: Monday to Friday, 9:00 AM to 5:00 PM
Time Zone: GMT+00:00 (Greenwich Mean Time)
Live Chat: Available 24/7
More detail is available in our Terms of Service, Shipping Policy, Return Policy, Refund Policy, and Payment Policy, or reach us through Contact Us.