Quick answers to common questions. Anything else? Visit our Contact Us page.

Before You Order

Q: What does Velmont Watches sell?
A: A curated range of watches, updated regularly.

Q: Do product pages include full details?
A: Yes, description is available on each product page. If anything isn’t clear, feel free to reach out to our support team.

Q: Will the watch look exactly like the photos?
A: Very close, though screen settings can cause slight colour differences.

Orders & Shipping

Q: Where do you deliver?
A: UK only, for now.

Q: What’s the shipping cost?
A: A flat £16.90 on every order.

Q: How long does delivery take?
A: 1 to 2 days processing, then 2 to 4 days transit. Most orders arrive in 3 to 6 working days.

Q: Is there an order cut off time?
A: Yes, 3:00 PM UK time on working days.

Q: Can I track my order?
A: Yes, on our Track Your Order page once it ships.

Q: Can I change or cancel my order?
A: Yes, if it hasn’t entered fulfillment yet.

Returns & Refunds

Q: Can I return a watch?
A: Yes, within 30 days, if it meets our Return Policy conditions.

Q: Are sale items returnable?
A: No, sale items are final sale unless faulty, damaged, or incorrect.

Q: Who pays return shipping?
A: We do for our mistakes. You do for change of mind returns.

Q: How long do refunds take?
A: 10 business days after we receive and inspect the return.

Payments & Support

Q: What payment methods do you accept?
A: Visa, Mastercard, American Express, Discover, and PayPal.

Q: Do I need an account to order?
A: No, guest checkout is available.

Q: How do I contact you?
A: Email support@velmontwatches.store or visit our Contact Us page.

Contact Information

Business Name: Velmont Watches
Email: support@velmontwatches.store
Phone: +44 7400 958308
Business Address: 138 Woodland Way, Winchmore Hill, London, N21 3PU
Customer Support Hours: Monday to Friday, 9:00 AM to 5:00 PM
Time Zone: GMT+00:00 (Greenwich Mean Time)
Live Chat: Available 24/7