If a watch from Velmont Watches is not right for you, here is how returns work.
Amounts are shown in GBP (£). This policy applies alongside, and does not affect, your rights under the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015.
At this time, we currently accept and process returns for orders placed within the United Kingdom only, in line with our shipping coverage. Should this expand in the future, this policy will be updated accordingly.
Return Window
You have 30 calendar days from delivery to request a return. Requests made after this period generally cannot be accepted.
What Can Be Returned
- The watch arrived damaged
- The watch is faulty or defective
- We sent the wrong item
- You changed your mind and no longer want it
Conditions for a Return
To be accepted, your watch must be:
- Sent back within 30 calendar days of delivery
- Unworn and in its original condition
- Returned with original packaging, box, and papers
- Free from scratches or damage caused after delivery
- Accompanied by proof of purchase or your order number
Items that do not meet these conditions may be returned to you without a refund, or may only qualify for a partial refund.
Sale Items
Watches purchased at a reduced or sale price are final sale and are not eligible for return, unless the item is faulty, damaged, or incorrect.
Requesting a Return
Email us at support@velmontwatches.store to request approval before sending anything back. Please do not post items to our address without approval first, as unapproved returns may be delayed or refused.
Once approved, we will send you clear instructions and the correct return address.
Who Pays for Return Shipping
If the return is due to our error, such as a damaged, faulty, or incorrect item, let us know within 48 hours of delivery with your order number, photos, and a brief description. Once approved, we will provide a prepaid return label.
If you are returning something because you changed your mind, return shipping is your responsibility, and your original shipping charge will not be refunded.
Restocking Fee
We do not charge one.
Restocking Fee: £0.00
Exchanges
We do not currently offer direct exchanges. Return the eligible item and place a new order for the watch you would prefer.
What Cannot Be Returned
- Watches that have been worn or show wear after delivery
- Items missing original packaging or papers
- Products damaged through misuse after delivery
- Requests made after the 30 day window
- Sale items, except where faulty or incorrect
Shipping Your Return
We recommend using a tracked shipping service, since we cannot process a return we are unable to confirm was sent.
Cancelling Instead
To cancel an order before it ships, contact us as soon as possible. This is only possible before fulfillment begins. See our Shipping Policy for timing.
After We Receive Your Return
Once your watch arrives back with us, we inspect it against the conditions above. For details on what happens next, see our Refund Policy.
Questions About a Return
Business Name: Velmont Watches
Email: support@velmontwatches.store
Phone: +44 7400 958308
Business Address: 138 Woodland Way, Winchmore Hill, London, N21 3PU
Customer Support Hours: Monday to Friday, 9:00 AM to 5:00 PM
Time Zone: GMT+00:00 (Greenwich Mean Time)
Live Chat: Available 24/7
Reach out anytime through our Contact Us page.